Meet Dora AI

Terms and Conditions

General Terms and Conditions of Use

Effective version from: June 16, 2025

1. Company Identity

DORA AI is a system specialized in the automation of conversations through artificial intelligence adapted to the needs of each client. 2. Parties to the Agreement

  • The Client: Any entity that contracts the services of DORA AI.
  • Client Representatives: Individuals authorized to collaborate with DORA AI on behalf of the Client.
  • End Users: Individuals who interact with the system configured by DORA AI for the Client.

3. Scope of the Service

DORA AI provides a license to use its software in order to automate interactions through WhatsApp and other channels. The quality of the responses depends on the contextual information provided by the Client.

4. Service Stages

  1. Submission of commercial proposal.
  2. Express acceptance by the Client.
  3. Delivery of the context form.
  4. Advance payment of the implementation invoice.
  5. System testing for at least one week.
  6. Final launch and activation of the service.

5. Billing and Payments

  • Monthly billing in advance.
  • Payment within 10 business days after receipt of the invoice.
  • Late payment interest of 1% per month in case of non-payment.
  • Suspension of the service in case of unresolved non-payment.
  • Notification of tariff changes at least 30 days in advance.

6. Duration and Termination

This contract has an indefinite duration. Either party may terminate it with 30 days’ prior notice by email or immediately in case of serious breach.

7. Intellectual Property

All technical content, code, flows, and design of DORA AI are the exclusive property of the company. The Client may not copy or share them without written authorization.

8. Confidentiality

Both parties undertake to keep confidential any information exchanged before, during, or after the contract. This includes client data, business strategies, and technical processes.

9. Data Protection

  • Data processing complies with the GDPR.
  • The Client must obtain consent from its own users before transferring any data to DORA AI.
  • Users may exercise their rights by writing to team@getdora.app.
  • Suppliers supporting DORA AI operate under strict confidentiality agreements.

10. Limitations of Liability

DORA AI is not responsible for errors caused by poor configuration, incomplete testing, or the use of unvalidated contexts. Nor does it guarantee permanent availability of the system.

11. Legal Independence

This contract does not create any employment, partnership, or representation relationship between the parties. Each party is responsible for its own tax obligations and its workers.

12. Official Communications

Legal notifications must be made by email from verifiable and secure addresses. Receipt of the email will be considered sufficient proof.

13. Dispute Resolution

Any dispute will be resolved through arbitration in accordance with the Rules of the International Chamber of Commerce. The parties expressly waive any other jurisdiction.