Messaging and CRM

Dora AI Assistant

An AI assistant that answers practical questions, collects requests and helps with appointments across connected channels, with handovers to your team.

Discuss my messaging support

Medical receptionist working with a headset — AI-generated photographic recreation of a clinic scene.

Try a workflow with Dora

One request. One conversation. A clear next step.

Explore an appointment booking example, styled like a WhatsApp conversation. Ask for another time, confirm or start again.

Interactive demonstration with simulated replies. No real appointments or WhatsApp messages.

What this example shows

Understanding an appointment request
Offering another time if the first does not work
Clarifying the result and the handover to the team

Explore this workflow for my centre

Dora · demonstration centreSimulated conversation

DoraHello! I’m the Dora demonstration. Would you like to try booking a fictional appointment?

Simulated conversation

Your text stays on this page, with no transmission or persistent storage. Do not enter personal or medical information.

A possible journey

What AI handles. When your team steps in.

01
Receive and understand
Identify the enquiry, language and necessary administrative information.
02
Respond and guide
Provide practical information or help the person continue the booking journey.
03
Record and assign
Keep context in the agreed tool and assign outstanding requests.
04
Maintain continuity
Hand over when a decision or a personalised response is required.

Actual n8n workflow editor — Editor example published by n8n; this is not a Dora customer workflow. Official source

The intervention

Delegate routine enquiries to AI and pass exceptions to your team.

Dora Assistante for WhatsApp, Instagram and Messenger, using the agreed channels.
Frequently asked questions, enquiry intake, administrative qualification and follow-up.
Multilingual support, translation and writing assistance with review rules.
A shared inbox, assignment, priorities, internal notes and tracking of pending requests.
CRM records and handover to your team when needed.
Intent and sentiment analysis to help classify enquiries, with defined criteria and review.

We define channels, languages, availability, information sources, permitted actions and situations needing human review. Connections are tested against the clinic's actual tools.

FAQ

What to know before we start.

Do I need to replace my clinic's software?

We review your existing tools first. Based on access, technical feasibility and your processes, we propose retaining, configuring, connecting or developing the necessary parts.

Which tasks can AI handle without reception?

Depending on the enabled workflow, it can answer approved practical questions, collect requests, help with appointments and record follow-up. Capabilities depend on the connections available; exceptions and decisions that need a person are passed to your team.

How can I see a demo or receive a proposal?

Tell us what you want to improve and which tools you use. We then suggest the next step and, where appropriate, a demonstration of prepared workflows using fictional data.

Does this demonstration use live AI?

No. It uses prepared replies and fictional times to illustrate a conversation. Nothing is sent to WhatsApp, an AI model or a calendar. A real solution requires configuration, connections and testing with your centre.

Can every task in the centre be automated?

We select suitable tasks, define limits and verify connections. Some steps use AI and others use automated rules. Exceptions and clinical decisions remain with the relevant professionals.

Working tools