Replace your medical call centre with an AI voice agent that answers calls, books and updates appointments, triages symptoms, and replies to practical questions.
Dora works on the phone, inside your website with embedded voice, and via messaging – so patients get help any time without waiting on hold.
Dora is a virtual medical secretary trained for primary care and allied health settings. It handles:
Call answering and routing with natural voice
Automated appointment booking and modifications
Symptom triage with safe escalation guidance
Service selection for GP, nursing, psychology, physiotherapy, and more
Pre-visit intake – reason for visit, symptoms duration, fever, breathing difficulty, pain level
Practical answers – opening hours, directions, required documents
Clear instructions if symptoms worsen – including when to call 112
Patient reaches Dora by phone, website voice widget, or messaging
Dora verifies the patient and understands the request
Dora triages symptoms and proposes the right service and time slot
Dora confirms the booking and sends instructions - address, arrival time, preparation notes
Dora serves patients in any language. It recognises the caller’s language and keeps the conversation clear and polite. Perfect for clinics that support cross-border communities in the UK, France, and Belgium.
Dora books and updates appointments according to your rules – provider types, slot lengths, buffers, and priority slots for urgent cases. Use Dora as front line or as overflow during busy periods and after hours.
Dora asks short, targeted questions to assess urgency and the need of the client. It prioritises opened slots, schedules the appointment and shares preparation steps.
even at peak hours
through clear reminders
per booking
Patients get through first time and staff are less stressed.
Dora books accurately and gives clear instructions to patients.
Evenings and weekends are covered without extra shifts.
See how Dora handles real calls and bookings, transforming your operations, automating key processes and improving efficiency with precise, personalized responses.
