Dora Voice Agent
Your 24/7 AI medical receptionist for clinics

Replace your medical call centre with an AI voice agent that answers calls, books and updates appointments, triages symptoms, and replies to practical questions.

Dora works on the phone, inside your website with embedded voice, and via messaging – so patients get help any time without waiting on hold.

AI call handling

Medical Triage

Automated Appoinatment Scheduling

What Dora does for your medical centre?

Dora is a virtual medical secretary trained for primary care and allied health settings. It handles:

Call answering and routing with natural voice
Automated appointment booking and modifications
Symptom triage with safe escalation guidance
Service selection for GP, nursing, psychology, physiotherapy, and more
Pre-visit intake – reason for visit, symptoms duration, fever, breathing difficulty, pain level
Practical answers – opening hours, directions, required documents
Clear instructions if symptoms worsen – including when to call 112

Key benefits for clinics and GP practices

No more missed calls - Dora answers day and night
Zero hold time - handles many calls at once
Fewer admin tasks - staff focus on in-person care
Accurate scheduling - fewer double bookings and no-shows
Better patient experience - clear guidance and fast answers
Multilingual support - English and French for cross-border patients

How it works?

Step 1

Patient reaches Dora by phone, website voice widget, or messaging

Step 2

Dora verifies the patient and understands the request

Step3

Dora triages symptoms and proposes the right service and time slot

Step 4

Dora confirms the booking and sends instructions - address, arrival time, preparation notes

Implementation

in less than 20 days.

Do you need any examples?

Multilingual patients
One assistant

Dora serves patients in any language. It recognises the caller’s language and keeps the conversation clear and polite. Perfect for clinics that support cross-border communities in the UK, France, and Belgium.

Works with your scheduling flow

Dora books and updates appointments according to your rules – provider types, slot lengths, buffers, and priority slots for urgent cases. Use Dora as front line or as overflow during busy periods and after hours.

Service-based queries

Dora asks short, targeted questions to assess urgency and the need of the client. It prioritises opened slots, schedules the appointment and shares preparation steps.

Results you can measure and read

Answer rate close to 100 percent

even at peak hours

Shorter time to appointment

Lower no-show rate

through clear reminders

Reduced admin workload

per booking

Patients get through first time and staff are less stressed.

Dora books accurately and gives clear instructions to patients.

Evenings and weekends are covered without extra shifts.

Everything you need to know about Dora AI

See how Dora handles real calls and bookings, transforming your operations, automating key processes and improving efficiency with precise, personalized responses.

How does Dora AI prevent errors in its digital work?

Dora’s responses are extremely accurate thanks to a rigorous process that includes manual audits, automated testing, and sentiment analysis, ensuring your AI doesn’t generate hallucinations.

What other tasks can Dora optimize?

Dora not only answers questions but can also help optimize tasks such as appointment scheduling, automatic client creation, appointment updates, cancellations, customer service, and much more—always integrating into your existing workflows.

Does Dora learn on its own and evolve through conversations?

Yes, Dora is constantly learning. With each interaction, it improves its ability to give more accurate answers and adapt to your processes. However, its behavior can also be manually adjusted to better align with your needs.

Can Dora be tailored to the client’s country?

Absolutely! Dora can adapt to the local communication style and tone, reflecting the culture and preferences of the country where you operate, making interactions more natural and relatable.

How long does it take to train Dora?

Training is fast. In just a few days, you can have Dora fully integrated and functional, customized for your business, and with access to the information you need for efficient operation.

Can Dora integrate with our systems to provide specific information?

Yes, Dora connects to your internal systems, such as CRMs, ERPs, or custom databases, to deliver detailed and specific responses for each client, ensuring information is always up-to-date.