At DORA AI we value the protection of personal data. During interaction with our services, we may collect information such as first name, last name, contact details, and preferences, both in structured and unstructured formats (for example, conversation logs or forms). This information is mainly used to:
To fulfill these purposes, we may share some personal data with carefully selected external providers (for example, hosting services, data analysis, or databases), always under confidentiality agreements and following our guidelines. DORA AI guarantees that such transfers comply with European laws and provide appropriate security safeguards.
By accepting our commercial proposal, the Client authorizes us to store the contact details of its employees or representatives, exclusively for purposes related to marketing, technical support, or business management. It is the Client’s responsibility to have previously obtained the necessary consent.
In the case of processing personal data of the Client’s customers, patients, or users, it is the Client’s responsibility to ensure that explicit consent has been requested and obtained before any interaction with DORA AI. If the conversation flow allows, a consent mechanism may be included directly in the system. For minors, consent must be granted by their legal representatives.
Every individual has the right to:
To exercise any of these rights, they may contact us directly at team@getdora.app. We will handle each request in accordance with current data protection legislation.
DORA AI has a Data Protection Officer (DPO) responsible for ensuring regulatory compliance, transparency, and security in the processing of personal data. For any specific inquiries, you can contact us at team@getdora.app.
The processing of data is based on:
It is the Client’s obligation to obtain prior consent from its users for any data processing that involves our intervention.
The DORA AI system may include algorithms that enable user segmentation, lead scoring, or intelligent routing to human agents. These processes must comply with the criteria defined by the Client within the configured context. Prior consent from the end user is required when applicable, thus ensuring transparency and consistency in processing.
DORA AI periodically reviews its privacy policy to adapt it to legislative changes or technological developments. We recommend consulting this section regularly to stay informed.
This agreement does not imply any type of exclusivity between the Client and DORA AI, allowing both parties to maintain relationships with third parties.
All legal or contractual notifications must be sent exclusively by email between the declared official addresses. Any communication made from and to third-party servers (such as Gmail, Outlook, or Yahoo) will be considered valid, provided they do not allow subsequent manipulation of sent or received messages.
